Facts to Know
Your insurance company wants your vehicle repaired properly and you to be completely satisfied with their claim service. you have specific rights and obligations that you should be aware of. Review your policy. Understand your rights.
If an agreement cannot be reached between your insurance company and the repair shop, your policy has an “appraiser clause” whereby an independent appraiser can be called in to help resolve the matter.
You are not required by law to get more than one estimate.
You have the right by law to go to the repair shop of your choice! Your insurance cannot require you to go to a specific shop.
You are required by your policy to allow your insurance company of a reasonable amount of time to inspect the damages prior to repairing them
Only you, the owner, can authorize repairs in your vehicle.